On this blog I have bagged various organisations for bad or ordinary service.
Time for a great story.
Recently I bought a SAMSUNG copy/fax/printer for the church.
We have just transfered all our internet and phone stuff to AAPT who set up a duet line. This means we could keep our fax number, but have it on the same line, and get charged about 1/10th the price.
I suspected my new Samsung Fax would support this, so I rang their customer care guy. Not only did he help me, he rang me on my mobile so he could then ring my landline and set it up for me. I cant believe how
- knowledgable he was
- helpful he was
- efficient he was
He cared about my problem, knew how to fix it, and did!!!!!
His name was Mark by the way,
well done SAMSUNG
I think it’s good to show great service. Did you send a letter to his boss? That stuff always works well in corporations.